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What is an "On Hold payment"?

In Airfunding we take very seriously the safety of our users, so our fraud control team is checking all the credit card payments received in all Airfunding projects daily.

If we judge that a payment is suspicious to be fraudulent, the payment is tagged as "On Hold" until it's reviewed. When this happens, you will receive a notification via email with all the details regarding that payment, and you won't be able to receive the transfer of that specific amount until the review is completed. 

Please note that in the cases when the payment is deemed to be fraudulent, the payment may be refunded to the supporter.

To speed up the review process of the payment, so it can be transferred to the project owner as soon as possible, we offer the possibility of verifying the supporter's identity by providing different documentation that will be explained via email.